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All orders are securely packaged so all products arrive as they left; in perfect condition. For large or extra heavy orders, shipping costs will be determined by weight. We will notify you if this exceeds the pre-allocated handling and shipping amount.
We use Australia Post, ensuring that your products arrive in a timely fashion.
If you have any shipping or postal queries, please email us at The Toffee Factory


Ensuring that our customers are 100% satisfied is of the utmost importance to the Toffee Factory team. If you are in dissatisfied with the products you have received, we will happily organise a refund or an exchange for you, so long as the products are returned to us undamaged and in original packaging, within 14 (fourteen) days of your receiving them. Return postage will be the responsibility of the returning party. If you are unhappy with our products, please let us know, so we can try to improve our services.');


We take your privacy very seriously. We will never use your personal information for any other purpose than processing your order. Further, we will not intentionally pass on any information to a third party under any circumstances.

It is our promise that there is nobody more important to us than you, and that we will provide you with absolute shopping privacy.

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